Privacy Policy

Last Updated: September 2026 At RichTee, we respect the privacy of our customers and are committed to handling personal information responsibly. This Privacy Policy explains the information we may collect when you use our website, place an order, request a custom-made outfit, contact us, or otherwise interact with RichTee. Information We Collect When you use our website or services, we may collect information such as your name, telephone number, email address, delivery address, order details and other information required to process your purchase. For custom-made clothing, we may also collect measurements, preferred designs, fabric selections, special instructions and other information necessary to prepare your outfit. If you create an account, we may retain information associated with your account, including order history, saved addresses and saved measurements where those features are available. How We Use Your Information RichTee may use the information provided by customers to process and manage orders, arrange deliveries, communicate about purchases, prepare custom-made outfits, provide customer support, maintain customer accounts, prevent misuse of our services and improve our website and services. We may also use your contact details to provide important information relating to your order, payment, delivery or custom-made request. Payments Payments made through our website may be processed using third-party payment providers such as Paystack. RichTee does not need to store your complete bank card details on its own website in order to process payments handled by the payment provider. Payment providers may process information according to their own privacy and security policies. Measurements and Custom Orders Measurements and customization information supplied for custom-made clothing are used to fulfil the customer's order and may be retained with the customer's account or order history where necessary to support future orders, customer service and business records. Customers are responsible for providing accurate measurements and instructions when submitting them directly to RichTee. Communications RichTee may contact customers by telephone, email, SMS, WhatsApp or other appropriate communication channels regarding orders, payments, custom-made requests, delivery or customer-service matters. Marketing communications, where used, should remain separate from essential order-related communication. Sharing of Information RichTee may share information with trusted service providers only where reasonably necessary to provide our services. These may include payment processors, delivery providers, hosting or technology providers and communication services. RichTee does not sell customers' personal information. Security RichTee takes reasonable technical and administrative measures to protect customer information against unauthorized access, loss, misuse or disclosure. However, no internet-based service can guarantee absolute security. Data Retention RichTee may retain order, payment, customer and transaction information for as long as reasonably necessary for business administration, customer service, security, accounting, dispute resolution and applicable legal or regulatory requirements. Your Information Customers may contact RichTee if they need assistance concerning personal information they have provided, including requests to correct inaccurate account or contact information, subject to records RichTee may need to retain for legitimate business or legal purposes. Changes to This Policy RichTee may update this Privacy Policy when its services, business practices or applicable requirements change. The latest version will be made available through the website. Contact RichTee For questions concerning this Privacy Policy or the handling of your information, customers may contact RichTee using the contact information provided on the website.