Terms & Conditions

Last Updated: October 2026 Welcome to RichTee. These Terms & Conditions apply when customers access the RichTee website or purchase products and services from RichTee. By placing an order, the customer acknowledges the terms applicable to the purchase. Products and Services RichTee offers products and services that may include ready-to-wear clothing, fabrics, custom-made clothing, footwear, wigs, accessories and other fashion-related products. Product availability may change. RichTee makes reasonable efforts to display product descriptions, colours, sizes, designs, images and prices accurately. However, colours and appearance may vary slightly depending on lighting, photography and the customer's device or display. Prices Prices are displayed in Ghana cedis (GH₵) unless otherwise stated. RichTee may update product prices when necessary. A price change will not ordinarily alter an order already accepted and paid for unless an obvious error occurred and the customer is contacted to resolve the matter. Product Selection Customers are responsible for reviewing and selecting the appropriate product, size, colour, design, length, fabric quantity or other available options before completing an order. Customers are encouraged to review the available product information carefully before ordering. If a customer has a concern about an item after placing or receiving an order, the customer should contact RichTee directly so the matter can be reviewed. Fabrics Customers are responsible for checking their fabric selection, design and quantity before confirming an order. Where a customer has a concern regarding a fabric order, the customer should contact RichTee directly so the circumstances can be reviewed and the available options communicated. Custom-Made Clothing Custom-made garments are produced according to customer-selected requirements, which may include design, fabric, measurements and special instructions. Customers are responsible for providing accurate measurements, selections and instructions and for reviewing their requirements before confirming a custom-made order. Custom-made items require 7 working days of production after the order is confirmed. The 7 working days refer to production time, not delivery time. Delivery is arranged after production is complete. If a customer has a concern regarding a custom-made order, the customer should contact RichTee directly. Each matter will be reviewed based on the particular order and circumstances. Sewn-to-Order Clothing Where a product is offered as sewn-to-order, the applicable production time shown by RichTee for that product or service will apply. Sewn-to-order items are usually ready within 3 working days unless otherwise communicated by RichTee. Production time is separate from delivery time. Payments Customers must provide accurate information when making payments. Online payments may be processed through approved third-party payment providers such as Paystack. An order may remain pending until payment has been successfully verified. Where an order permits a deposit or partial payment, the remaining balance must be paid according to the terms presented or agreed for that order. Product Availability and Fulfilment Products shown as in stock are ready for fulfilment after the order and payment have been confirmed. Actual delivery time depends on the customer's destination and delivery arrangements. Some products or product options may be marked as "Sourced on order". These items may need to be obtained from a supplier or another source before fulfilment. Where an item is out of stock, customers may contact or send a request to RichTee regarding possible restocking or sourcing. Submitting an out-of-stock request does not guarantee that the item will become available. RichTee will communicate with the customer regarding the available options. Delivery Charges Within Accra, the delivery charge is GH₵30 and is included in the amount payable to RichTee. For deliveries outside Accra, RichTee does not charge a fixed delivery fee as part of the website order. The applicable delivery fee is paid directly by the customer to the delivery agent and will be communicated during delivery arrangements. An outside-Accra order showing no delivery charge in the RichTee order total does not mean that delivery is free. Delivery Information Customers are responsible for providing an accurate telephone number, delivery address and any other information required to arrange delivery. Actual delivery time may depend on the customer's destination, courier availability, product availability and other circumstances relating to the delivery arrangement. For custom-made items, delivery is arranged after the 7-working-day production period has been completed. Customers who require an order by a particular date are encouraged to contact RichTee before or immediately after placing the order. Where possible, RichTee may discuss suitable delivery arrangements with the customer, subject to product availability and fulfilment requirements. For production periods stated in working days, working days exclude weekends and public holidays. Returns, Exchanges and Refunds If a customer has a concern regarding a return, exchange, correction or refund, the customer should contact RichTee directly. Each request will be reviewed individually based on the particular order and circumstances. RichTee may request relevant order details, photographs or other information necessary to understand and review the matter. After reviewing the concern with the customer, RichTee will communicate the available options based on the circumstances of the order. No particular return, exchange or refund outcome is automatically guaranteed simply by submitting a request. Order Changes and Cancellations A customer wishing to change or cancel an order should contact RichTee as soon as possible. Whether an order can be changed or cancelled will depend on its current status and circumstances, particularly where fulfilment, sourcing or custom production has already begun. Any available cancellation, change or refund arrangement will be communicated after RichTee has reviewed the particular order. Customer Responsibility Customers are responsible for checking product selections, sizes, measurements, fabric choices, wig lengths, designs, quantities, contact details, delivery information and custom instructions before confirming an order. Customers should provide accurate information to help RichTee process and fulfil their orders correctly. If an issue occurs, customers are encouraged to contact RichTee so the circumstances can be reviewed. Communication RichTee may contact customers using the telephone number, email address, WhatsApp number or other contact information provided with an order where necessary to discuss payment, product availability, sourcing, custom production, delivery or customer-service matters. Changes to These Terms RichTee may update these Terms & Conditions when its products, services or business practices change. The version available on the website at the relevant time will apply, subject to any rights or obligations that cannot lawfully be excluded.